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Terms and Conditions

The SilverBirch Jewellery website (“site”) is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the SilverBirch Jewellery site you agree to be bound by these Terms and Conditions. Our Terms and Conditions may be updated from time to time; any changes will be announced on the SilverBirch Jewellery site.

You must ensure that the details provided by you on registration or any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Prices of the Products

All prices on the site are shown in GB Pounds Sterling and include VAT. We try to ensure all prices on the web site are accurate. Nevertheless, errors may occur. If we discover an error in the price of the goods you have offered, we will contact you to resolve the situation.

If by mistake we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item in question.

Products Details

Images of goods on the site may not show the actual size of items. Some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the product details and content where given.

All sizes and measurements on the site are approximate. They are provided for guidance purpose only.

Cancellation

According to EU Distance Selling Directive part of the Consumer Protection (Distance Selling) Regulations 2000, the consumer has the right to cancel any agreement within 7 days and get a full refund.

If you'd like to return any goods purchased from SilverBirch Jewellery please follow the returns procedure.

Please note that we only accept goods that are returned in their original, undamaged condition and original package within 14 days, otherwise the return will not be accepted.

Returns

If for any reason you are not totally satisfied with your purchase, please ensure you return it in perfect condition, unused and in the original packaging within 14 days of receipt.

We strongly recommend that you return goods to us by either Royal Mail Recorded or Special Delivery, as we cannot accept responsibility for parcels that are lost in transit.

Please follow our checklist…

  • Pack the unsuitable item in its original packaging.
  • Complete the returns slip that was included in your order.
  • Return to us by either Recorded Delivery or Special Delivery to…

SilverBirch Returns
PO BOX 1064
Peterborough
PE1 9JD

All of our products are guaranteed against manufacturing faults for 1 year, (your statutory rights are not affected).

In the unlikely event that your product does develop a manufacturing fault the item will only be replaced/refunded once our quality control department has examined and identified it as being faulty.

We will only refund return postage costs if the item is found to be faulty.

Disclaimer

All images, weights and measurements are approximate and are provided for guidance only. Although we strive to ensure that all information on the site is correct and up to date, errors may occur. We are not responsible for any loss or damage that may result from using the site or purchasing items from us.